FAQs for Registrants: Transferring Your Domain Name

1. Am I allowed to switch to a different registrar if I registered a domain name through another registrar?
Yes, you can transfer your domain name registrations between registrars.

2. How do I transfer my domain name to a new registrar?
You may initiate the transfer process by contacting the registrar to that will receive your domain name, also referred to as the ‘gaining registrar.’ This registrar is required to confirm your intent to transfer your domain name in writing stating you are the owner of the domain name using the Initial Authorization for Registrar Transfer form. If you do not respond or return the form to the registrar, your transfer request will not be processed. Your current registrar must also verify your intent to transfer using the Confirmation of Registrar Transfer Request form.

3. The registrar is asking me for a code. Where do I get this?
An Auth-Code (also called an Authorization Code, AuthInfo code, Auth-Info Code, or transfer code) is a code created by a registrar to help identify the domain name holder and prevent unauthorized transfers (also known as a registrant or registered name holder). An Auth-Code is required for a domain holder to transfer a domain name from one registrar to another.

Your registrar may allow you, via an online interface tool, to generate and manage your own AuthInfo code. If not, you will need to contact your registrar directly to obtain it. Your registrar must provide you with the AuthInfo code within 5 calendar days of your request. The AuthInfo code is applicable to transfers of all gTLD domain names, with the exception of domain names under the .gov, .edu, .mil, .museum, and .int gTLDs.

4. What if I don’t know who my registrar is?
If you don’t know who your current registrar is, you can look it up by performing a WHOIS search for your domain name at WhoIS. The “Registrar” field shows you who your registrar is.

5. Why is my registrar refusing to transfer my domain name?
Your registrar may deny a transfer request in the following limited circumstances:

  • Evidence of fraud.
  • Reasonable dispute over the identity of the person authorizing the transfer.
  • Domain name is on hold due to payment owed (including late fees and credit card charge-backs)
  • Express written objection from the domain name holder
  • Domain name is in “Lock” status (Registrars must provide a readily accessible and reasonable means for name holders to remove the lock status. Contact your registrar for assistance.)
  • Domain name is within 60 days of initial registration
  • Domain name is within 60 days of a previous transfer
  • Your registrar is required to specify a reason when denying your transfer request unless they are required.
  • Contact either the current registrar or the registrar you wish to transfer to for information on the denial.

Your registrar must deny a transfer request in the following limited circumstances:

  • Domain name is the subject of a UDRP proceeding
  • Domain name is subject to a court order by a court of competent jurisdiction
  • Domain name is the subject of a TDRP proceeding
  • Domain name is the subject of a URS proceeding or URS suspension
  • Domain name is subject to 60-Day Change of Registrant lock

6. My registrar is charging me a fee to transfer to a new registrar. Is this allowed?
Yes. Registrars are allowed to set their own prices for this service so some may choose to charge a fee. However, a transfer cannot be denied due to non-payment of this transfer fee. There are other reasons your registrar can deny transfer request. See FAQ number 5 above for more information.

7. My transfer request was denied for a reason not listed above, or I do not agree with the reason my registrar provided. What can I do?
If you think your request to transfer your domain name was inappropriately denied or you do not agree with the reason (if any) provided by your current registrar for denying your request, you should then submit a formal Transfer Complaint.

8. My domain name has just expired. Can my registrar require me to pay for a renewal before I can transfer the domain name to a new registrar?
However, if the current registrar has begun to delete your domain shows the domain in Redemption Grace Period, the name must be restored by your current registrar before it can be transferred. This may result in an additional fee, sometimes referred to as a redemption fee.

9. My registrar is listed as the Administrative Contact for my domain name and this is preventing my transfer request from being processed. What can I do?
If you are listed as the Registrant for the domain name, you may ask your new registrar of choice to send the required Form of Authorization to you rather than the listed Administrative Contact.

You may also update the data associated with the domain name and name a different Administrative Contact. Some registrars offer an online interface tool for you to manage this data yourself; others can make these updates if you contact their customer service.

Please note, if you decide to update the Administrative Contact email, a 60-day lock will be placed on your domain, if there is not currently a Registered Name Holder email address. You should read the registrar’s terms and conditions carefully before performing any updates or contact your registrar directly for more information.

10. What can I do if I believe my registrar is in violation of the EPIC Transfer Policy?
If you believe your registrar is in violation of the EPIC Transfer Policy, you may file a complaint by writing EPIC at info@epicpg.com.

11. Where can I go if I have a question that is not answered above?
Please contact us by sending an email to info@epicpg.com.

12.  What are the next steps to complete the transfer?
To complete the transfer, the Administrative Contact receives an email and they must click on the secure link to authorize the transfer. Once they click on the link within the email, a page will pop up titled “Transfer Your Domain Name Registration”. Just select the Authorize and the Submit buttons and the transfer is authorized. You will be notified that the transfer the domain name to your account.

Additional domain resources can be found at http://www.icann.org